Refund policy

14-Day Return Policy

Eligible return requests must be submitted within 14 days of receiving your order.

To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with original tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please contact us at wylwyl999@outlook.com before sending any item back.

Approved returns must be sent to:

Recipient: Wang
Wangyuefu, Luqiao District
Taizhou City, Zhejiang Province
China
Phone: +86 13736241652

Once your return request has been approved, we will provide instructions on how and where to send your package.

We do not provide prepaid return shipping labels for standard returns. For returns that are not related to a defective, damaged, or incorrect item, the customer is responsible for return shipping costs.

Items sent back without first requesting a return may not be accepted.

If you have any questions regarding returns, please contact us at wylwyl999@outlook.com.

Damages & Issues

Please inspect your order upon receipt.

If your item arrives defective, damaged, or incorrect, please contact us as soon as possible at wylwyl999@outlook.com with your order information and details of the issue.

We will review the issue and provide appropriate instructions for resolving it.

Do not return a defective, damaged, or incorrect item before contacting us.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including perishable goods, custom-made or personalized products, hazardous materials, flammable liquids or gases, and gift cards.

For health and hygiene reasons, certain sealed goods may not be eligible for return once opened where permitted by applicable law.

If you are unsure whether your item is eligible for return, please contact us at wylwyl999@outlook.com before sending it back.

Nothing in this policy limits any mandatory consumer rights that apply under local law.

Exchanges

If you would like a different item, please contact us first.

Where a return is approved, the simplest option may be to return the original item and place a new order for the replacement item.

Unless the return results from a defective, damaged, or incorrect item, the customer is responsible for applicable return shipping costs.

EU 14-Day Cooling-Off Period

For orders where European Union consumer withdrawal rights apply, you may have the right to cancel or return your order within 14 days of receiving it without providing a reason, subject to applicable legal exceptions.

Returned items must be in an eligible condition and, where applicable, include their original packaging, tags, and proof of purchase.

Nothing in LUXORA's standard return policy is intended to reduce any mandatory consumer rights available to you under applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have questions about the status of an approved refund, please contact us at wylwyl999@outlook.com.