Shipping policy

Shipping Policy

1. Estimated Delivery Time

Estimated delivery is 15–18 days after your order is placed.

This is an estimated delivery timeframe and is not a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, public holidays, weather conditions, and other circumstances outside our reasonable control.

We will provide available shipping or tracking information after your order has been dispatched.

2. Order Processing

Orders are prepared for shipment after successful payment confirmation.

Processing requirements may vary depending on the order and circumstances. The estimated delivery timeframe stated above is intended to provide customers with an overall delivery estimate.

We do not add a separate processing-time estimate on top of the stated 15–18 day estimated delivery timeframe.

3. Shipping Fees

We offer free shipping on orders $50+.

Orders below $50 may be subject to shipping charges. Any applicable shipping cost will be displayed at checkout based on the available shipping options.

International orders may also be subject to customs duties, import taxes, or other charges imposed by the destination country or local authorities. Where applicable, these charges are the responsibility of the customer unless otherwise required by applicable law.

4. Shipping Delays

International shipments may occasionally experience delays due to circumstances such as customs clearance, carrier or postal delays, severe weather, public holidays, regional disruptions, or other circumstances outside our reasonable control.

If your order is significantly delayed or you have concerns about its delivery status, please contact us at wylwyl999@outlook.com so we can review the available tracking information and assist where possible.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

5. Customs & Import Duties

International orders may be subject to customs duties, import taxes, or clearance fees imposed by the destination country.

These charges are determined by local authorities and are not included in our standard shipping charges unless otherwise stated at checkout.

Customers are responsible for applicable customs duties, taxes, or import charges where permitted by applicable law.

LUXORA does not control the amount or assessment of charges imposed by local customs authorities.

6. Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your recipient name, shipping address, postal code, email address, and other required delivery information before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible at wylwyl999@outlook.com.

We cannot guarantee that an address can be changed after an order has entered the fulfillment or shipping process.

If a package cannot be delivered because incorrect or incomplete shipping information was provided, please contact us so we can review the circumstances and available options.

7. Lost, Damaged, or Incorrect Deliveries

If your package appears to be lost in transit, arrives damaged, or you receive an incorrect item, please contact us at wylwyl999@outlook.com with your order information and details of the issue.

We will review the available order and shipping information and provide appropriate instructions based on the circumstances.

Please do not return a damaged or incorrect item before contacting us.

Nothing in this section limits any mandatory consumer rights available under applicable law.

8. Shipping Contact Information

For shipping questions, order tracking, or delivery-related issues, please contact:

Email: wylwyl999@outlook.com

Return & Shipping Address:
Wangyuefu, Luqiao District
Taizhou City, Zhejiang Province
China

Phone: +86 13736241652